Start with the request
Understand why the caller reached out and separate routine questions from situations that need a person immediately.
ORIGINAL HORIZON WALKTHROUGH
Build the handoff
around your rules.
Start with the opt-in page.
This walkthrough is for people who have shared their name, email and phone so we can respond to the request. Your session link is missing or has expired.
Start the walkthrough ↗A RECORDED-STYLE SALES WALKTHROUGH · TEXT VERSION
Every ringing phone needs a useful next step.
Horizon maps the routine questions, approved answers and escalation points before a voice assistant is connected to a real business.
This is original Horizon content. No licensed Synthesys recording or vendor asset is embedded here.
Collect useful context
Ask for the agreed details—service area, timing, problem type and contact preference—without pretending an appointment is confirmed.
Route the next step
Use your rules to explain availability, offer a tested calendar when appropriate and leave the team in control.
WHAT HAPPENS NEXT
Answer a few fit questions.
The qualification survey asks about business size, call volume, inbound or outbound use and the workflow you want to improve. It keeps the next conversation focused.
Continue to the qualification survey ↗